Information We Collect

We collect information that helps us deliver better educational experiences and support your learning journey. The types of data we gather fall into several categories, and we want you to understand exactly what we're collecting and why.

Personal Identification Information

When you register for courses or contact us, we collect basic details like your name, email address, phone number, and postal address. We need this information to communicate with you about course offerings, send learning materials, and respond to your inquiries.

Educational Data

As you progress through our programs, we track your learning activities — course completions, assessment results, module progress, and participation in discussions. This helps us understand how you're advancing and where you might need additional support.

Payment Information

For paid courses, we process payment details through secure third-party processors. We don't store your full credit card information on our servers. What we do keep are transaction records, billing addresses, and payment history for accounting purposes.

Technical Usage Data

Like most websites, we automatically collect certain technical information. This includes your IP address, browser type, device information, operating system, and how you navigate through our site. We use this to improve site performance and understand user behaviour patterns.

How We Use Your Information

Your data serves specific purposes that directly benefit your educational experience and our ability to provide quality services. We don't use your information for unrelated purposes without your explicit consent.

We occasionally send educational content, course recommendations, and updates about our services. You can opt out of marketing communications at any time while still receiving essential course-related messages.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That said, we do work with trusted partners who help us operate our educational platform. Here's who might access your data and why:

• Payment Processors: We use reputable payment gateways to handle transactions securely. They process your payment details according to strict financial industry standards.
• Email Service Providers: Our email communications run through established providers who help us send course materials, updates, and support messages.
• Cloud Hosting Services: Your data is stored on secure cloud servers located in Australia, managed by providers who meet rigorous security standards.
• Analytics Tools: We use analytics services to understand how people use our site and courses, which helps us make improvements.
• Professional Advisors: Occasionally, we share information with lawyers, accountants, or consultants who help us run our business properly.

All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we've agreed upon. If we're legally required to disclose your data — through a court order or regulatory request — we'll do so, but we'll notify you when possible.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to honouring these rights and making the process straightforward.

Access and Correction

You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll update it promptly. We'll respond to access requests within 30 days.

Data Portability

You can ask for a copy of your data in a commonly used format, which allows you to transfer it to another service if you choose to.

Deletion Requests

You have the right to request deletion of your personal information, subject to certain limitations. For example, we need to retain financial records for tax purposes, and we may keep some data if there's an ongoing legal matter. Otherwise, we'll delete your information within 60 days of a verified request.

Marketing Preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link in any promotional message. You'll still receive essential communications about courses you're enrolled in.

Data Security and Protection

We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Our approach includes both technical and organizational safeguards.

Technical Measures

All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Our databases are encrypted at rest, and we maintain regular security patches and updates. Access to systems containing personal data is restricted through multi-factor authentication and role-based access controls.

Organizational Safeguards

Only employees who need access to your information to perform their job duties can view it. Our team receives regular privacy and security training. We conduct periodic security audits and maintain incident response procedures.

Despite our precautions, no system is completely secure. If we experience a data breach that affects your information, we'll notify you and the relevant authorities as required by Australian law.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes we collected it, or as required by law. Here's what that means in practice:

• Active Accounts: While you're actively using our services, we retain all your course data and personal information.
• Inactive Accounts: If you haven't logged in for three years, we'll reach out to confirm whether you want to keep your account active. Without a response, we'll delete non-essential data after four years.
• Financial Records: Payment and transaction records are kept for seven years to comply with Australian tax laws.
• Course Certificates: We maintain records of completed courses and issued certificates indefinitely to verify credentials if needed.
• Marketing Data: If you unsubscribe from marketing communications, we'll keep only the minimum information needed to honour that preference.

When we delete data, it's removed from active systems within 30 days and from backup systems within 90 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality and improve your experience. Cookies are small text files stored on your device that help us recognize you when you return.

Essential Cookies

These are necessary for the website to function properly. They enable core features like security, course access, and payment processing. You can't opt out of essential cookies if you want to use our services.

Analytics Cookies

We use these to understand how visitors interact with our site — which pages are popular, where people encounter problems, and how they navigate through content. This information is aggregated and doesn't identify you personally.

Preference Cookies

These remember your settings and choices, like language preferences or display options, so you don't have to set them each time you visit.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your information might be processed in other countries.

When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses and verified privacy frameworks. We work only with providers in countries that have been assessed as having adequate privacy protections, or we implement additional safeguards as required by Australian law.

Children's Privacy

Our services are designed for adults and professionals in the financial sector. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't provide personal information through our website.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about a minor should contact us immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we've handled your personal information, please contact us first so we can address the issue. We take complaints seriously and will investigate them thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them through their website or by calling 1300 363 992.